Refund Policy

Last updated: 25 July 2026

We'd rather lose £149 than argue. Here's exactly how that works.

1. After your report is delivered

If you're not happy with your test report — for any reason — email test@testreaders.com within 7 days of delivery and we'll refund the full price. You can tell us why (it helps us), but you don't have to.

2. Before your test starts

Cancel any time before we've assigned readers to your manuscript for a full refund. Once readers have started reading, the test is in motion and the post-delivery window above applies instead.

3. If we fail to deliver

If your report doesn't arrive within 14 days of payment and receipt of a readable manuscript, you can choose a full refund or a new deadline. Your call, not ours.

4. What a refund doesn't require

• No forms.
• No phone calls.
• No "let me transfer you to our retention team".
• No arguing about whether your dissatisfaction is justified.

5. How it's paid

Refunds go back to the original payment method, normally within 5–10 business days depending on your bank.

6. The one honest caveat

A refund doesn't un-deliver the report — you're free to keep it. We rely on people not ordering tests purely to refund them; if a pattern of that emerges from the same person, we'll decline future orders rather than argue about past ones.

7. Contact

Productimiser Ltd, London, United Kingdom — test@testreaders.com